Right Of Withdrawal

Note: With custom-made items, with the exception of defects, there is no right of withdrawal!

Consumers have a right of withdrawal under the provisions below, whereby a consumer is a natural person acting for purposes that are primarily outside his or her trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To invoke your right of withdrawal, you must provide us with:

Canvas Heroes GmbH
Bilsteiner Straße 12
57462 Olpe, Germany
(0800) 0988935

Please inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, a fax or an e-mail). For this purpose, you may use the attached sample form, but this is not required.

In order to comply with the withdrawal period, it suffices that you send the notification about exercising the right of withdrawal before the withdrawal period has expired.

Effects of the revocation

When the contract is revoked, any payments received by the seller, including those for shipping costs ( except for the additional costs resulting from the fact that you may have chosen a shipping method other than the most economical standard shipping offered by us), will be refunded immediately and, at the latest, within fourteen days from the day on which we receive notice of your revocation.

The seller may decline to reimburse until the goods are again received by it or until proof is provided that the materials have been returned, whichever occurs first.

The buyer shall immediately, and in any event no later than 14 days from the day the seller is notified of the revocation of this agreement, return or hand over the materials. The deadline has been complied with if the items have been sent before the 14-day period has expired. The buyer shall bear the costs directly associated with returning the items.

The purchaser shall only be obligated to compensate any loss of value of the items if such loss of value can be traced back to the treatment of these materials that was not essential for checking the quality, properties, and functioning of the items.

Articles excluded from revocation

For the following contracts, the right of withdrawal does not exist, insofar as the parties have not agreed otherwise:

Agreements on the delivery of materials that are not prefabricated and for the production of which an individual selection or statement by the consumer is decisive or which are unambiguously tailored to the individual needs of the consumer

Agreement for the delivery of materials that can spoil quickly or that have a limited expiration date

Agreements on the delivery of sealed equipment that is not suitable for return for health or sanitation reasons if its seal has been removed after delivery

Agreements on the delivery of materials if, after delivery, they are inseparably mixed with other goods due to their characteristics

contracts for the delivery of alcoholic beverages of which the price is determined at the conclusion of the contract, but which cannot be delivered until at least 30 days after the conclusion of the contract and of which the actual value is dependent on fluctuations in the market over which the proprietor has no influence

Agreements for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery

Agreements for the supply of newspapers, magazines or periodicals, excluding subscription agreements

address for returns

If you have decided to use your right of withdrawal, you are obliged to return the goods to us at the following address:

Canvas Heroes GmbH
Bilsteiner Straße 12
57462 Olpe, Germany


When ordering a personalized item before 8 p.m., customers can cancel that order the same day until 8 p.m. If the order is placed after 8 pm, it can be changed or cancelled until 8 pm the next day. After that time, the personalized item is already in production and the process cannot be stopped.

Expiry of the right of withdrawal

The right of withdrawal will expire prematurely if we have already begun the execution of the contract after you have expressly agreed that we will begin execution of the contract before the expiration of the withdrawal period and you have confirmed to us that you are informed that by consenting to the beginning of the execution of the contract, you lose your right of withdrawal.

Example withdrawal form

******* Template text for your withdrawal (please copy the text below) ********

Canvas Heroes GmbH
Bilsteiner Straße 12
57462 Olpe, Germany

I/We hereby withdraw the agreement concluded by me/us regarding the purchase of the following item(s):

A reason is not necessary.
In order to improve our service, please provide a brief Explanation:

I have ordered the material(s) on:

The order number is:

Name and address of customer:

Customer's signature:

Place and date:

******* End of withdrawal request ********

Online dispute resolution information: The EU Commission has established an Internet platform for online dispute resolution (the so-called "ODR platform"). The ODR platform acts as a one-stop shop for the out-of-court resolution of conflicts relating to contractual obligations arising from online purchase contracts. The ODR platform can be found at the following link: http://ec.europa.eu/consumers/odr.

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