Shipping costs for Germany and other EU countries will be displayed at checkout.
Have you placed an order with us using Purchase on Account or Purchase on Debit via Klarna, but haven't received an invoice yet? Check your spam folder or contact Klarna customer service directly:
We are not able to resend the invoice .
Please do NOT deposit money into our bank account when using the "buy now and pay later" and "installment purchase" payment methods.
Delivery not possible due to incorrect address detailsIf a package cannot be delivered due to a customer entering the wrong address (or name), the name not being on the doorbell/front door, the package not being picked up at a parcel depot, or something of that nature, we will charge a flat rate for the new shipment
The Netherlands and Belgium: 7.99€
This amount results from the cost of return that we have to pay in case of non-delivery and are obligatory to be paid by the customer. Cancelation of the order due to non-delivery is not possible. Returns will be kept at our premises until the return costs have been transferred to us.
This amount must be transferred to our bank account as follows:
Account holder: Canvas Heroes GmbH
IBAN: DE58 4625 0049 0002 0170 28 (Do NOT USE an ACCOUNT NUMBER FOR THE INVOICE OR THE PURCHASE! )
Use: New Dispatch [Your order number]
When a package cannot be delivered and there is no case of incorrectly entered data during the ordering process, we will assume the cost of the new shipment.
We offer the following payment options: