Right Of Withdrawal

The seller may decline to reimburse until the goods are again received by it or until proof is provided that the materials have been returned, whichever occurs first.

The buyer shall immediately, and in any event no later than 14 days from the day the seller is notified of the revocation of this agreement, return or hand over the materials. The deadline has been complied with if the items have been sent before the 14-day period has expired. The buyer shall bear the costs directly associated with returning the items.

The purchaser shall only be obligated to compensate any loss of value of the items if such loss of value can be traced back to the treatment of these materials that was not essential for checking the quality, properties, and functioning of the items.

Articles excluded from revocation

For the following contracts, the right of withdrawal does not exist, insofar as the parties have not agreed otherwise:

Agreements on the delivery of materials that are not prefabricated and for the production of which an individual selection or statement by the consumer is decisive or which are unambiguously tailored to the individual needs of the consumer

Agreement for the delivery of materials that can spoil quickly or that have a limited expiration date

Agreements on the delivery of sealed equipment that is not suitable for return for health or sanitation reasons if its seal has been removed after delivery

Agreements on the delivery of materials if, after delivery, they are inseparably mixed with other goods due to their characteristics

contracts for the delivery of alcoholic beverages of which the price is determined at the conclusion of the contract, but which cannot be delivered until at least 30 days after the conclusion of the contract and of which the actual value is dependent on fluctuations in the market over which the proprietor has no influence

Agreements for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery

Agreements for the supply of newspapers, magazines or periodicals, excluding subscription agreements

address for returns

If you have decided to use your right of withdrawal, you are obliged to return the goods to us at the following address:

Canvas Heroes GmbH
Bilsteiner Straße 12
57462 Olpe, Germany
Nordrhein-Westfalen
Deutschland

Cancellation

When ordering a personalized item before 8 p.m., customers can cancel that order the same day until 8 p.m. If the order is placed after 8 pm, it can be changed or cancelled until 8 pm the next day. After that time, the personalized item is already in production and the process cannot be stopped.

Expiry of the right of withdrawal

The right of withdrawal will expire prematurely if we have already begun the execution of the contract after you have expressly agreed that we will begin execution of the contract before the expiration of the withdrawal period and you have confirmed to us that you are informed that by consenting to the beginning of the execution of the contract, you lose your right of withdrawal.

Example withdrawal form

******* Template text for your withdrawal (please copy the text below) ********

Canvas Heroes GmbH
Bilsteiner Straße 12
57462 Olpe, Germany
Nordrhein-Westfalen
Deutschland

I/We hereby withdraw the agreement concluded by me/us regarding the purchase of the following item(s):

A reason is not necessary.
In order to improve our service, please provide a brief Explanation:

I have ordered the material(s) on:

The order number is:

Name and address of customer:

Customer's signature:

Place and date:

******* End of withdrawal request ********

Online dispute resolution information: The EU Commission has established an Internet platform for online dispute resolution (the so-called "ODR platform"). The ODR platform acts as a one-stop shop for the out-of-court resolution of conflicts relating to contractual obligations arising from online purchase contracts. The ODR platform can be found at the following link: http://ec.europa.eu/consumers/odr.