Frequently Asked Questions

Welcome to Canvaso.com - your online shop for romantic gifts printed on canvas. Do you have any questions about our products? Then please take a look at our FAQs (Frequently Asked Questions) here. We have selected the most important questions and answers for you.

1. How does ordering work at Canvaso.com?

In our shop you can find a wide variety of designs and themes. In each category, you can choose from different designs, which can be customized in no time to make a unique gift for friends and family or great wall decoration for your own home.

Ordering is very simple:

• You select a design
• You enter your information in the appropriate fields (name, date, proverb, depending on the design)
• Our shop will show you in a blink of an eye how your canvas will look like
• You select one of the sizes we offer
• You click the "Buy Now" button, enter your address, select a payment method and... was that all?

2. Where will my order be manufactured?

Your order from Canvaso.com will be manufactured entirely in Australia. We are proud to offer you a product which is 100% is made in Australia.

From the printing and manufacturing of the wooden stretcher frames to stretching the canvas and packing for shipment, everything is done in Australia.

3. When will my order be delivered?

As soon as you place your order with us, we will print your canvas in superb quality. Next, your personalized canvas will be stretched on the high-quality stretcher frame and sent to you well-packaged.

As soon as your order is on its way to you, we will send you an email with the USPS shipment number. That way, you can always see where your canvas is and when you can expect it.

4. Can I cancel / change my order?

When you place an order for a customized item before 8:00 pm, you may cancel that order the same day until 8:00 pm. If ordered after 8 pm, the order can be changed or canceled until 8 pm the next day. Thereafter, the personalized item is already in production and the process cannot be stopped.

We want you to have your order in your hands as soon as possible and your eyes to shine. Therefore, production starts every day at 8 p.m., at that time we started making your canvas. Cancellation is unfortunately no longer possible at that point in time.

5. I have more questions: How can I contact you?

If you have a question regarding our online shop, your order, or any other topic, you can always send us an e-mail. Write a message to support-en@canvaso.com or use the contact form. Our customer service will contact you within 24 hours.